Vicidial Avatar Soundboard configuration
Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
What is Avatar
Avatar or Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups.This is useful in many cases, including agents that may understand english speakers, but have thick accents that are difficult to understand by customers over the phone.
The Vicidial open source call center platform in its release after Version: 2.12 has included a feature long awaited by off shore outsourced call centers: An Avatar Soundboard.
Video Guide to Create Soundboard
For better understanding and easy way to configure the vicidial soundboard ,i have create a video with step by step guide to configure the avatar or soundboard in vicidial , check below youtube link
Below is the iframe script to be used in vicidial soundboard creation.
<iframe allowtransparency="true" frameborder="0" height="500" scrolling="auto" src="../agc/vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=889988" style="background-color: transparent;" width="100%"> </iframe>