How to create avatar or soundboard in vicidial
Vicidial Avatar Soundboard configuration
Overview:
Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
What is Avatar
Avatar or Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups.This is useful in many cases, including agents that may understand english speakers, but have thick accents that are difficult to understand by customers over the phone.
Vicidial Soundboard:
The Vicidial open source call center platform in its release after Version: 2.12 has included a feature long awaited by off shore outsourced call centers: An Avatar Soundboard.
Video Guide to Create Soundboard
For better understanding and easy way to configure the vicidial soundboard ,i have create a video with step by step guide to configure the avatar or soundboard in vicidial , check below youtube link
Below is the iframe script to be used in vicidial soundboard creation.
<iframe allowtransparency="true" frameborder="0" height="500" scrolling="auto" src="../agc/vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=889988" style="background-color: transparent;" width="100%"> </iframe>
Sample Soundboards
Conclusion:
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Invalid Username/Password: |6666|--A--pass--B--|BAD|0|vdc_soundboard_display|SELECT count(*) from vicidial_users where user='6666' and pass='--A--pass--B--' and user_level > 0 and active='Y' and ( (failed_login_count < 10) or (UNIX_TIMESTAMP(last_login_date) < 1617238345) );|0|0|1|
HI itry to put the iframe but this is what i get how ca in fix this?
why are u using 6666 as user name?
user=--A--user--B--&pass=--A--pass--B--
use this
it will auto add the agent id and pass
Invalid Username/Password: |6666|--A--pass--B--|BAD|0|vdc_soundboard_display|SELECT count(*) from vicidial_users where user='6666' and pass='--A--pass--B--' and user_level > 0 and active='Y' and ( (failed_login_count < 10) or (UNIX_TIMESTAMP(last_login_date) < 1617238345) );|0|0|1|
Hi i try to put the iframe but this is what i get. what im gonna do?
as its uses 6666 and take password of agent or make sure 6666 passwrod is correct
as its uses 6666 and take password of agent or make sure 6666 passwrod is correct
I just copy and past your iframe code, but preview shows following error.
"Invalid Username/Password: |6666|--A--pass--B--|BAD|0|vdc_soundboard_display|SELECT count(*) from vicidial_users where user='6666' and pass='--A--pass--B--' and user_level > 0 and active='Y' and ( (failed_login_count < 10) or (UNIX_TIMESTAMP(last_login_date) < 1618216440) );|0|0|1|"
here is the Script which I past in Script
"(tag)iframe allowtransparency="true" frameborder="0" height="500" scrolling="auto" src="../agc/vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=889988" style="background-color: transparent;" width="100%"(tag) (tag)/iframe(tag)"
I used html tag, but for sending you comments i mention it as (tag) because it is not allow me to send iframe tag in message.
HI, Is it possible to use soundboard/avatar in Goautodial 3.3 (iso install)
yes it support but i am not sure the goautodial agent panel will support,
you have to use the vicidial default agent panel
ie https:/ip/agc/vicidial.php
hi, i installed properly but script sound is not working.
post your asterisk cli log.
make sure your voice has synced to /var/lib/asterisk/sounds
hi, do you have any tutorials for how to fix the layout of the soundboard? i want to have a header right below the first header i have created so the agents wont keep scrolling for the next option