Vicidial scratch install on centos 8
Step by step guide to install Vicidial in Centos 8
Credits Chris (a) cyburdial.com
Overview: Vicidial Scratch install
Step by step guide for vicidial scratch installation in centos 8 , Centos 8 OS installation is not part of this article, you may install minimal or server mode centos 8 installation.
Vicidial is the most popular Open-Source Contact Center Solution in the world, that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat.
Pre-Requisites
Before proceeding with installation steps , we must have below pre-requisites ready
- Centos 8 installed either full DVD or minimal OS installation
- Console access to the server or SSH access via putty .
- Root access or other user with necessary permission
- Internet access in the server to download softwares.
- Basic knowledge of linux commands like vi or nano editor, copy ,paste.
Phase 1: OS Stuff's installation
OS Update,Selinux disable,Timezone settings
--Copy paste the below commands--yum check-updateyum -y install epel-release
yum update -y
yum -y groupinstall 'Development Tools'
yum -y update
yum install -y kernel*
Disable the SELINUX -Copy paste the below command
--Copy paste ---sed -i 's/SELINUX=enforcing/SELINUX=disabled/g' /etc/selinux/configSet your Timezone [replace with your timezone]
--Copy paste ---
timedatectl set-timezone America/New_YorkUpdating YUM Repos
--Copy paste ---
yum -y install https://dl.fedoraproject.org/pub/epel/epel-release-latest-8.noarch.rpm
yum -y install http://rpms.remirepo.net/enterprise/remi-release-8.rpm
yum -y install yum-utils
dnf module enable php:remi-7.4
dnf install -y mariadb-server
dnf -y install dnf-plugins-core
dnf config-manager --set-enabled powertools
Phase 2: Dependencies installation
yum install -y php php-mcrypt php-cli php-gd php-curl php-mysql php-ldap php-zip php-fileinfo php-opcache wget unzip make patch gcc gcc-c++ subversion php php-devel php-gd gd-devel readline-devel php-mbstring php-mcrypt php-imap php-ldap php-mysql php-odbc php-pear php-xml php-xmlrpc curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel httpd libpcap libpcap-devel libnet ncurses ncurses-devel screen kernel* mutt glibc.i686 certbot python3-certbot-apache mod_ssl openssl-devel newt-devel libxml2-devel kernel-devel sqlite-devel libuuid-devel sox sendmail lame-devel htop iftop perl-File-Which php-opcache libss7 mariadb-devel libss7* libopen*
Mysql/MariaDB Custom my.cnf Settings
--copy paste--
systemctl start mariadb
mysql_secure_installation
systemctl enable mariadb
systemctl stop mariadb
cp /etc/my.cnf /etc/my.cnf.original
echo "" > /etc/my.cnf
vi /etc/my.cnf
-- copy paste below settings
[mysql.server]Enabling Mysql Logging
user = mysql
#basedir = /var/lib
[client]
port = 3306
socket = /var/lib/mysql/mysql.sock
[mysqld]
datadir = /var/lib/mysql
#tmpdir = /home/mysql_tmp
socket = /var/lib/mysql/mysql.sock
user = mysql
old_passwords = 0
ft_min_word_len = 3
max_connections = 800
max_allowed_packet = 32M
skip-external-locking
sql_mode="NO_ENGINE_SUBSTITUTION"
log-error = /var/log/mysqld/mysqld.log
query-cache-type = 1
query-cache-size = 32M
long_query_time = 1
#slow_query_log = 1
#slow_query_log_file = /var/log/mysqld/slow-queries.log
tmp_table_size = 128M
table_cache = 1024
join_buffer_size = 1M
key_buffer = 512M
sort_buffer_size = 6M
read_buffer_size = 4M
read_rnd_buffer_size = 16M
myisam_sort_buffer_size = 64M
max_tmp_tables = 64
thread_cache_size = 8
thread_concurrency = 8
# If using replication, uncomment log-bin below
#log-bin = mysql-bin
[mysqldump]
quick
max_allowed_packet = 16M
[mysql]
no-auto-rehash
[isamchk]
key_buffer = 256M
sort_buffer_size = 256M
read_buffer = 2M
write_buffer = 2M
[myisamchk]
key_buffer = 256M
sort_buffer_size = 256M
read_buffer = 2M
write_buffer = 2M
[mysqlhotcopy]
interactive-timeout
[mysqld_safe]
#log-error = /var/log/mysqld/mysqld.log
#pid-file = /var/run/mysqld/mysqld.pid
--Copy Paste below commands --
mkdir /var/log/mysqld
touch /var/log/mysqld/slow-queries.log
chown -R mysql:mysql /var/log/mysqld
systemctl restart mariadb
vi +217 /etc/httpd/conf/httpd.conf--replace --CustomLog logs/access_log combined--with --CustomLog /dev/null common
Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"<Directory "/var/spool/asterisk/monitorDONE">Options Indexes MultiViewsAllowOverride NoneOrder allow,denyAllow from allRequire all granted<files *.mp3>Forcetype application/forcedownload</files></Directory>
vi /etc/php.ini
error_reporting = E_ALL & ~E_NOTICEmemory_limit = 48Mshort_open_tag = Onmax_execution_time = 330max_input_time = 360post_max_size = 48Mupload_max_filesize = 42Mdefault_socket_timeout = 360date.timezone = America/New_York
Note: change the date.timezone according to your timezone, i have used Newyork here
systemctl enable httpd.servicesystemctl enable mariadb.servicesystemctl start httpd.servicesystemctl start mariadb.service
Phase 3 : CPAN Modules installation
Install the Perl Modules by running below commandsyum install -y perl-CPAN perl-YAML perl-libwww-perl perl-DBI perl-DBD-MySQL perl-GD perl-Env perl-Term-ReadLine-Gnu perl-SelfLoader perl-open.noarchcpan -i Tk String::CRC Tk::TableMatrix Net::Address::IP::Local Term::ReadLine::Gnu Spreadsheet::Read Net::Address::IPv4::Local RPM::Specfile Spreadsheet::XLSX Spreadsheet::ReadSXC MD5 Digest::MD5 Digest::SHA1 Bundle::CPAN Pod::Usage Getopt::Long DBI DBD::mysql Net::Telnet Time::HiRes Net::Server Mail::Sendmail Unicode::Map Jcode Spreadsheet::WriteExcel OLE::Storage_Lite Proc::ProcessTable IO::Scalar Scalar::Util Spreadsheet::ParseExcel Archive::Zip Compress::Raw::Zlib Spreadsheet::XLSX Test::Tester Spreadsheet::ReadSXC Text::CSV Test::NoWarnings Text::CSV_PP File::Temp Text::CSV_XS Spreadsheet::Read LWP::UserAgent HTML::Entities HTML::Strip HTML::FormatText HTML::TreeBuilder Switch Time::Local Mail::POP3Client Mail::IMAPClient Mail::Message IO::Socket::SSL readline
cd /usr/bin/
curl -LOk http://xrl.us/cpanm
chmod +x cpanm
cpanm -f File::HomeDir
cpanm -f File::Which
cpanm CPAN::Meta::Requirements
cpanm -f CPAN
cpanm YAML
cpanm MD5
cpanm Digest::MD5
cpanm Digest::SHA1
cpanm readline
cpanm Bundle::CPAN
cpanm DBI
cpanm -f DBD::mysql
cpanm Net::Telnet
cpanm Time::HiRes
cpanm Net::Server
cpanm Switch
cpanm Mail::Sendmail
cpanm Unicode::Map
cpanm Jcode
cpanm Spreadsheet::WriteExcel
cpanm OLE::Storage_Lite
cpanm Proc::ProcessTable
cpanm IO::Scalar
cpanm Spreadsheet::ParseExcel
cpanm Curses
cpanm Getopt::Long
cpanm Net::Domain
cpanm Term::ReadKey
cpanm Term::ANSIColor
cpanm Spreadsheet::XLSX
cpanm Spreadsheet::Read
cpanm LWP::UserAgent
cpanm HTML::Entities
cpanm HTML::Strip
cpanm HTML::FormatText
cpanm HTML::TreeBuilder
cpanm Time::Local
cpanm MIME::Decoder
cpanm Mail::POP3Client
cpanm Mail::IMAPClient
cpanm Mail::Message
cpanm IO::Socket::SSL
cpanm MIME::Base64
cpanm MIME::QuotedPrint
cpanm Crypt::Eksblowfish::Bcrypt
cpanm Crypt::RC4
cpanm Text::CSV
cpanm Text::CSV_XS
Phase 4 : Supporting Softwares
cd /usr/srcwget http://download.vicidial.com/required-apps/asterisk-perl-0.08.tar.gz
tar xzf asterisk-perl-0.08.tar.gz
cd asterisk-perl-0.08
perl Makefile.PL
make all
make install
dnf --enablerepo=powertools install libsrtp-devel -y
yum install -y elfutils-libelf-devel libedit-devel
cd /usr/src
wget http://downloads.sourceforge.net/project/lame/lame/3.99/lame-3.99.5.tar.gz
tar -zxf lame-3.99.5.tar.gz
cd lame-3.99.5
./configure
make
make install
cd /usr/src/
wget https://digip.org/jansson/releases/jansson-2.13.tar.gz
tar xvzf jansson*
cd jansson-2.13
./configure
make clean
make
make install
ldconfig
Phase 5 : Asterisk|DAHDI|Libpri
mkdir /usr/src/asteriskcd /usr/src/asterisk
wget https://downloads.asterisk.org/pub/telephony/dahdi-linux-complete/dahdi-linux-complete-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/libpri/libpri-current.tar.gz
wget http://download.vicidial.com/required-apps/asterisk-13.29.2-vici.tar.gz
tar -xvzf asterisk-*
tar -xvzf dahdi-linux-complete-*
tar -xvzf libpri-*
make
make install
make config
note: if you get erro try below changes and run make ,make install,make config
vi dahdi-linux-complete-3.1.0+3.1.0/linux/include/dahdi/kernel.h
remove the line #include: </linux/pci-aspm.h>
note: 3.1.0 wat the version of dahdi as of writting this article.
yum install dahdi-tools-libs
cd tools
make clean
make
make install
make install-config
cd /usr/src/asterisk
cd libpri-*
make clean
make
make install
cd /usr/src/asterisk
./configure --libdir=/usr/lib64 --with-gsm=internal --enable-opus --enable-srtp --with-ssl --enable-asteriskssl --with-pjproject-bundled --with-jansson-bundled
make menuselect
--- select app_meetme under applications
---select res_http_websocket, res_srtp from Resources Modules
---- save exit. Press ESC and press shift S
make
make install
make samples
Phase 6 : Vicidial Scratch Install - Vicidial Installation
Downloading the Latest Vicidial source code from SVN--copy paste--
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
svn checkout svn://svn.eflo.net/agc_2-X/trunk
cd /usr/src/astguiclient/trunk
--copy paste--
mysql -p--if no password set just press enter or use mysql -uroot -p --
--copy paste--
CREATE DATABASE asterisk DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
CREATE USER 'cron'@'localhost' IDENTIFIED BY '1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
CREATE USER 'custom'@'localhost' IDENTIFIED BY 'custom1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO custom@'%' IDENTIFIED BY 'custom1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO custom@localhost IDENTIFIED BY 'custom1234';
GRANT RELOAD ON *.* TO custom@'%';
GRANT RELOAD ON *.* TO custom@localhost;
flush privileges;
SET GLOBAL connect_timeout=60;
--copy paste--
use asterisk;Vicidial Source Code installation
\. /usr/src/astguiclient/trunk/extras/MySQL_AST_CREATE_tables.sql
\. /usr/src/astguiclient/trunk/extras/first_server_install.sql
update servers set asterisk_version='13.29.2';
quit
--copy paste--
cd /usr/src/astguiclient/trunk
perl install.pl
--Follow the onscreen instructions--
--for web type /var/www/html--
--for asterisk version type 13.X--
--type Y to copy sample configuration---
--below is my output for reference type ur IP--
\****
Would you like to use manual configuration and installation(y/n): [y]
astguiclient configuration file or press enter for default: [/etc/astguiclient.conf]
astguiclient home path or press enter for default: [/usr/share/astguiclient]
/usr/share/astguiclient does not exist, would you like me to create it?(y/n) [y]
stguiclient logs path or press enter for default: [/var/log/astguiclient]
/var/log/astguiclient does not exist, would you like me to create it?(y/n) [y]
asterisk agi-bin path or press enter for default: [/var/lib/asterisk/agi-bin]
----next option type /var/www/html----
server webroot path or press enter for default: [/usr/local/apache2/htdocs] /var/www/html
asterisk sounds path or press enter for default: [/var/lib/asterisk/sounds]
asterisk monitor path or press enter for default: [/var/spool/asterisk/monitor]
asterisk DONEmonitor path or press enter for default: [/var/spool/asterisk/monitorDONE]
server IP address or press enter for default: [] 192.168.1.123
DB server address or press enter for default: [localhost]
DB database name or press enter for default: [asterisk]
DB user login or press enter for default: [cron]
DB user password or press enter for default: [1234]
DB custom user login or press enter for default: [custom]
DB custom password login or press enter for default: [custom1234]
DB connection port or press enter for default: [3306]
Enter active keepalives or press enter for default: [1234568]
--Enter asterisk version---
Enter asterisk version or press enter for default: [13.X]
--enter Y to copy sampel files--Copy sample configuration files to /etc/asterisk/ ? [n] y
\********
---Press Enter for all other options--
Copy web language translation files to webroot ? []
FTP host address or press enter for default: [10.0.0.4]
FTP user login or press enter for default: [cron]
FTP user password or press enter for default: [test]
FTP connection port or press enter for default: [21]
FTP directory or press enter for default: [RECORDINGS]
HTTP path for archive or press enter for default: [http://10.0.0.4]
REPORT host address or press enter for default: [10.0.0.4]
REPORT user login or press enter for default: [cron]
REPORT user password or press enter for default: [test]
REPORT connection port or press enter for default: [21]
REPORT directory or press enter for default: [REPORTS]
FastAGI log minimum child servers: [3]
FastAGI log maximum child servers: [16]
FastAGI log minimum spare child servers: [2]
FastAGI log maximum spare child servers: [8]
FastAGI log maximum requests per child server: [1000]
FastAGI log check-for-dead seconds: [30]
FastAGI log check-for-wait seconds: [60]
\******
Vicidial Areacode and Changing Default IP
/usr/share/astguiclient/ADMIN_area_code_populate.pl
/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=10.10.10.15
\***
Old server IP address or press enter for default: [10.10.10.15]
server IP address or press enter for default: [] 192.168.1.123
old server_ip: 10.10.10.15
new server_ip: 192.168.1.123
Are these settings correct?(y/n): [y]
\***
Phase 7 : Vicidial Scratch Install - CRON/Startup Scripts
Cronjob entries--Copy paste the below command--
crontab -e--copy paste press i and ctrl+c then :wq---
### recording mixing/compressing/ftping scripts
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3 --HTTP
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl --cu3way
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
#30 * * * * /usr/sbin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl
### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
#26 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/MP3 -maxdepth 2 -type f -mtime +65 -print | xargs rm -f
#25 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/FTP -maxdepth 2 -type f -mtime +1 -print | xargs rm -f
24 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/ORIG -maxdepth 2 -type f -mtime +1 -print | xargs rm -f
### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +4 -print | xargs rm -f
### cleanup of the scheduled callback records
25 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb -q
### GMT adjust script - uncomment to enable
#45 0 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --list-settings
### Dialer Inventory Report
1 7 * * * /usr/share/astguiclient/AST_dialer_inventory_snapshot.pl -q --override-24hours
### inbound email parser
* * * * * /usr/share/astguiclient/AST_inbound_email_parser.pl
### Daily Reboot
#30 6 * * * /sbin/reboot
vi /etc/rc.d/rc.local
Phase 7: Reboot and Check Screens
screen -list
