If your Vicidial server still showing Server IP as 127.0.0.1:mask2 even after running the ADMIN_update_server_ip.pl script , then this article is for you to guide how to change the vicidial server IP to the actual server IP instead of 127.0.0.1:mask2.
How to replace server IP 127.0.0.1:mask2 in vicidial database?
Why Vicidial Takes 127.0.0.1:mask2 as IP?
While installing vicidial or vicibox if there is no network card available or not detected, the vicidial will update his sever IP as 127.0.0.1:mask2 in its database, which will further cause the time sync issue, failed to register the extensions, agent no session issue etc.
How to Replace 127.0.0.1:mask2?
Follow the below steps to replace the 127.0.0.1:mask2 in vicidial database as server ip.
Identify the actual IP address of the server, by typing the below linux commands
copy the server address configured in the active interface, if multiple interface configured with multiple ip then choose the one to be used for the vicidial access.
Run the below command to change the IP from 127.0.0.1:mask2 to actual the IP address of the server