Vicidial scratch installation in Centos7 Asterisk-13

Step by Step guide for vicidial scratch installation in Centos 7

Topic: Vicidail scratch installation in centos 7 Asterisk-13


Vicidail scratch installation in centos 7
Vicidail scratch installation in centos 7 

vicidial scratch install centos 7

  Artcile Overview: vicidial scratch installation

Step by step guide for vicidial scratch installation in centos 7 , Centos 7 OS installation is not part of this article, you may install minimal or server mode centos 7 installation.

Vicidial is the most popular Open-Source Contact Center Solution in the world, that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat.

  Major Components of Vicidial

1. Asterisk - Telephony server

2.Mariadb - Database

3.Apache - Webserver

  Pre-Requisites

Before proceeding with installation steps , we must have below pre-requisites ready

Centos 7 installed either full DVD or minimal OS installation
Console access to the server or SSH access via putty .
Root access or other user with necessary permission
Internet access in the server to download softwares.
Basic knowledge of linux commands like vi or nano editor, copy ,paste.

  Phase 1: Vicidial Scratch Install - OS Stuff's installation


  OS Update,Selinux disable,Timezone settings

--Copy paste the below commands--

yum check-update
yum update -y
yum -y install epel-release
yum -y groupinstall 'Development Tools'
yum -y update
yum install -y kernel*
  Disable the SELINUX -Copy paste the below command

--Copy paste ---
sed -i 's/SELINUX=enforcing/SELINUX=disabled/g' /etc/selinux/config
  Set your Timezone [replace with your timezone]

    --Copy paste ---

timedatectl set-timezone America/New_York
  Reboot the server once
     --Copy paste ---
reboot
  Updating YUM Repos
    --Copy paste ---
yum -y install https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm
yum -y install http://rpms.remirepo.net/enterprise/remi-release-7.rpm
yum -y install yum-utils
yum-config-manager --enable remi-php74
  Installing Yum Repo For MariaDB
    --Copy paste ---
vi /etc/yum.repos.d/MariaDB.repo
    --Copy paste ---
[mariadb]
name = MariaDB
baseurl = http://yum.mariadb.org/10.3/centos7-amd64
gpgkey=https://yum.mariadb.org/RPM-GPG-KEY-MariaDB
gpgcheck=1
        Save And exit the file by Pressing Crtl+c and :wq Enter

  Phase 2: Vicidial Scratch Install - Pre-Requisites installation

  Vicidial Pre-requisites software Installation
    --Copy Paste Below command---
yum install make patch gcc perl-Term-ReadLine-Gnu gcc-c++ subversion php php-devel php-gd gd-devel php-mbstring php-mcrypt php-imap php-ldap php-mysql php-odbc php-pear php-xml php-xmlrpc php-opcache curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel httpd libpcap libpcap-devel libnet ncurses ncurses-devel screen mysql-devel ntp mutt glibc.i686 wget nano unzip sipsak sox libss7* libopen* openssl libsrtp libsrtp-devel unixODBC unixODBC-devel libtool-ltdl libtool-ltdl-devel htop iftop -y
    --Copy paste ---
yum -y install sqlite-devel
yum install mariadb-server mariadb -y
  Mysql/MariaDB Custom my.cnf Settings
    --Copy paste below commands--
cp /etc/my.cnf /etc/my.cnf.original
echo "" > /etc/my.cnf
vi /etc/my.cnf
    [--copy paste below contents ---]
[mysql.server]
user = mysql
#basedir = /var/lib
[client]
port = 3306
socket = /var/lib/mysql/mysql.sock
[mysqld]
datadir = /var/lib/mysql
bind-address = 127.0.0.1
socket = /var/lib/mysql/mysql.sock
user = mysql
old_passwords = 0
ft_min_word_len = 3
max_connections = 800
max_allowed_packet = 32M
skip-external-locking
sql_mode="NO_ENGINE_SUBSTITUTION"
log-error = /var/log/mysqld/mysqld.log
query-cache-type = 1
query-cache-size = 32M
long_query_time = 1
#slow_query_log = 1
#slow_query_log_file = /var/log/mysqld/slow-queries.log
tmp_table_size = 128M
table_cache = 1024
join_buffer_size = 1M
key_buffer = 512M
sort_buffer_size = 6M
read_buffer_size = 4M
read_rnd_buffer_size = 16M
myisam_sort_buffer_size = 64M
max_tmp_tables = 64
thread_cache_size = 8
thread_concurrency = 8
# If using replication, uncomment log-bin below
#log-bin = mysql-bin
[mysqldump]
quick
max_allowed_packet = 16M
[mysql]
no-auto-rehash
[isamchk]
key_buffer = 256M
sort_buffer_size = 256M
read_buffer = 2M
write_buffer = 2M
[myisamchk]
key_buffer = 256M
sort_buffer_size = 256M
read_buffer = 2M
write_buffer = 2M
[mysqlhotcopy]
interactive-timeout
[mysqld_safe]
#log-error = /var/log/mysqld/mysqld.log
#pid-file = /var/run/mysqld/mysqld.pid
        Save And exit the file by Pressing Crtl+c and :wq Enter

  Enabling Mysql Logging
    --Copy Paste below commands --
mkdir /var/log/mysqld
mv /var/log/mysqld.log /var/log/mysqld/mysqld.log
touch /var/log/mysqld/slow-queries.log
chown -R mysql:mysql /var/log/mysqld
  Apache/Httpd Custom Settings
    --Copy paste below lines--
vi +217 /etc/httpd/conf/httpd.conf
--replace --
CustomLog logs/access_log combined
--with --
CustomLog /dev/null common
--goto Last line by typing ctrl+c and shift+g---
--copy paste the below content--
Alias /RECORDINGS "/var/spool/asterisk/monitorDONE/"
<Directory "/var/spool/asterisk/monitorDONE/">
Options Indexes MultiViews
AllowOverride None
Require all granted
</Directory>
        Save And exit the file by Pressing Crtl+c and :wq Enter

  Php Custom php.ini Settings
    --Copy paster below command--
vi /etc/php.ini
    --search and edit below settings --
    -- refer this link for vi tutorial to search a word--
error_reporting = E_ALL & ~E_NOTICE
memory_limit = 48M
short_open_tag = On
max_execution_time = 330
max_input_time = 360
post_max_size = 48M
upload_max_filesize = 42M
default_socket_timeout = 360
date.timezone = America/New_York
--Note: Remove Preceedign colon(;) from date.timezone
--Save And exit the file by Pressing Crtl+c and :wq Enter

  MariaDb/httpd service start and enable at startup
    --Copy paste ---
systemctl enable httpd.service
systemctl enable mariadb.service
systemctl start httpd.service
systemctl start mariadb.service

  Phase 3 : Vicidial Scratch Install - CPAN Modules installation

    --Copy paste ---
yum install perl-CPAN -y
yum install perl-YAML -y
yum install perl-libwww-perl -y
yum install perl-DBI -y
yum install perl-DBD-MySQL -y
yum install perl-GD -y
    --Copy paste ---
cd /usr/bin/
curl -LOk http://xrl.us/cpanm
chmod +x cpanm
cpanm -f File::HomeDir
cpanm -f File::Which
cpanm CPAN::Meta::Requirements
cpanm -f CPAN
cpanm YAML
cpanm MD5
cpanm Digest::MD5
cpanm Digest::SHA1
cpanm readline --force
cpanm Bundle::CPAN
cpanm DBI
cpanm -f DBD::mysql
cpanm Net::Telnet
cpanm Time::HiRes
cpanm Net::Server
cpanm Switch
cpanm Mail::Sendmail
cpanm Unicode::Map
cpanm Jcode
cpanm Spreadsheet::WriteExcel
cpanm OLE::Storage_Lite
cpanm Proc::ProcessTable
cpanm IO::Scalar
cpanm Spreadsheet::ParseExcel
cpanm Curses
cpanm Getopt::Long
cpanm Net::Domain
cpanm Term::ReadKey
cpanm Term::ANSIColor
cpanm Spreadsheet::XLSX
cpanm Spreadsheet::Read
cpanm LWP::UserAgent
cpanm HTML::Entities
cpanm HTML::Strip
cpanm HTML::FormatText
cpanm HTML::TreeBuilder
cpanm Time::Local
cpanm MIME::Decoder
cpanm Mail::POP3Client
cpanm Mail::IMAPClient
cpanm Mail::Message
cpanm IO::Socket::SSL
cpanm MIME::Base64
cpanm MIME::QuotedPrint
cpanm Crypt::Eksblowfish::Bcrypt
cpanm Crypt::RC4
cpanm Text::CSV
cpanm Text::CSV_XS
  Make Sure all CPANS installed by rerunning all Cpan commands
  Copy paste below commands ,make sure you see upto date installed
    --Copy paste ---

cpanm File::HomeDir
cpanm File::Which
cpanm CPAN::Meta::Requirements
cpanm CPAN
cpanm YAML
cpanm MD5
cpanm Digest::MD5
cpanm Digest::SHA1
cpanm readline
cpanm Bundle::CPAN
cpanm DBI
cpanm DBD::mysql
cpanm Net::Telnet
cpanm Time::HiRes
cpanm Net::Server
cpanm Switch
cpanm Mail::Sendmail
cpanm Unicode::Map
cpanm Jcode
cpanm Spreadsheet::WriteExcel
cpanm OLE::Storage_Lite
cpanm Proc::ProcessTable
cpanm IO::Scalar
cpanm Spreadsheet::ParseExcel
cpanm Curses
cpanm Getopt::Long
cpanm Net::Domain
cpanm Term::ReadKey
cpanm Term::ANSIColor
cpanm Spreadsheet::XLSX
cpanm Spreadsheet::Read
cpanm LWP::UserAgent
cpanm HTML::Entities
cpanm HTML::Strip
cpanm HTML::FormatText
cpanm HTML::TreeBuilder
cpanm Time::Local
cpanm MIME::Decoder
cpanm Mail::POP3Client
cpanm Mail::IMAPClient
cpanm Mail::Message
cpanm IO::Socket::SSL
cpanm MIME::Base64
cpanm MIME::QuotedPrint
cpanm Crypt::Eksblowfish::Bcrypt
cpanm Crypt::RC4
cpanm Text::CSV
cpanm Text::CSV_XS

  Phase 4 : Vicidial Scratch Install - Supporting Softwares

  Asterisk Perl Installation
cd /usr/src
wget http://download.vicidial.com/required-apps/asterisk-perl-0.08.tar.gz
tar xzf asterisk-perl-0.08.tar.gz
cd asterisk-perl-0.08
perl Makefile.PL
make all
make install
  SIPSAK
cd /usr/src
wget http://download.vicidial.com/required-apps/sipsak-0.9.6-1.tar.gz
tar -zxf sipsak-0.9.6-1.tar.gz
cd sipsak-0.9.6
./configure
make
make install
/usr/local/bin/sipsak --version
  LAME
cd /usr/src
wget http://downloads.sourceforge.net/project/lame/lame/3.99/lame-3.99.5.tar.gz
tar -zxf lame-3.99.5.tar.gz
cd lame-3.99.5
./configure
make
make install
  JANSSON
cd /usr/src/
wget http://www.digip.org/jansson/releases/jansson-2.5.tar.gz
tar -zxf jansson-2.5.tar.gz
#tar xvzf jasson*
cd jansson*
./configure
make clean
make
make install
ldconfig

  Phase 5 : Vicidial Scratch Install - Asterisk|DAHDI|Libpri

  Downloading asterisk/dahdi/libpri
    --copy paste--
mkdir /usr/src/asterisk
cd /usr/src/asterisk
wget http://download.vicidial.com/beta-apps/dahdi-linux-complete-2.11.1.tar.gz
wget http://downloads.asterisk.org/pub/telephony/libpri/libpri-current.tar.gz
wget http://download.vicidial.com/required-apps/asterisk-13.29.2-vici.tar.gz
  Unzip/Untar the Downloaded Files
    --copy paste--
cd /usr/src/asterisk
tar -xvzf asterisk-*
tar -xvzf dahdi-linux-complete-*
tar -xvzf libpri-*
  Installing DAHDI Software
    --copy paste--
yum install dahdi*
cd /usr/src/asterisk
cd dahdi-linux-complete-*
make all
make install
make config
modprobe dahdi
modprobe dahdi_dummy
dahdi_genconf -v
dahdi_cfg -v
  Installing LibPri Software
    --copy paste--
cd /usr/src/asterisk
cd libpri*
make
make install
  Installing Asterisk Software
    --copy paste--
cd /usr/src/asterisk/asterisk-*
./configure --libdir=/usr/lib64 --with-gsm=internal --enable-opus --enable-srtp --with-ssl --enable-asteriskssl --with-pjproject-bundled --with-jansson-bundled
make menuselect
--- select app_meetme under applications
---select res_http_websocket, res_srtp from Resources Modules
---- save exit. Press ESC and press shift S
make
make install
make samples

  Phase 6 : Vicidial Scratch Install - Vicidial Installation

  Downloading the Latest Vicidial sourcecode from SVN
    --copy paste--
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
svn checkout svn://svn.eflo.net/agc_2-X/trunk
cd /usr/src/astguiclient/trunk
  Vicidail Mysql Configuration -Database,table,user Creation
    --copy paste--
mysql -p
--if no password set just press enter or use mysql -uroot -p --
--copy paste--

CREATE DATABASE asterisk DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
CREATE USER 'cron'@'localhost' IDENTIFIED BY '1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
CREATE USER 'custom'@'localhost' IDENTIFIED BY 'custom1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO custom@'%' IDENTIFIED BY 'custom1234';
GRANT SELECT,CREATE,ALTER,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO custom@localhost IDENTIFIED BY 'custom1234';
GRANT RELOAD ON *.* TO custom@'%';
GRANT RELOAD ON *.* TO custom@localhost;
flush privileges;
SET GLOBAL connect_timeout=60;
--copy paste--

use asterisk;
\. /usr/src/astguiclient/trunk/extras/MySQL_AST_CREATE_tables.sql
\. /usr/src/astguiclient/trunk/extras/first_server_install.sql
update servers set asterisk_version='13.29.2';
quit
  Vicidial Source Code installation
    --copy paste--
cd /usr/src/astguiclient/trunk
perl install.pl
--Follow the onscreen instructions--
--for web type /var/www/html--
--for asterisk version type 13.X--
--type Y to copy sample configuration---
--below is my output for reference type ur IP--

\****
Would you like to use manual configuration and installation(y/n): [y]
astguiclient configuration file or press enter for default: [/etc/astguiclient.conf]
astguiclient home path or press enter for default: [/usr/share/astguiclient]
/usr/share/astguiclient does not exist, would you like me to create it?(y/n) [y]
stguiclient logs path or press enter for default: [/var/log/astguiclient]
/var/log/astguiclient does not exist, would you like me to create it?(y/n) [y]
asterisk agi-bin path or press enter for default: [/var/lib/asterisk/agi-bin]
----next option type /var/www/html----
server webroot path or press enter for default: [/usr/local/apache2/htdocs] /var/www/html
asterisk sounds path or press enter for default: [/var/lib/asterisk/sounds]
asterisk monitor path or press enter for default: [/var/spool/asterisk/monitor]
asterisk DONEmonitor path or press enter for default: [/var/spool/asterisk/monitorDONE]
server IP address or press enter for default: [] 192.168.1.123
DB server address or press enter for default: [localhost]
DB database name or press enter for default: [asterisk]
DB user login or press enter for default: [cron]
DB user password or press enter for default: [1234]
DB custom user login or press enter for default: [custom]
DB custom password login or press enter for default: [custom1234]
DB connection port or press enter for default: [3306]
Enter active keepalives or press enter for default: [1234568]
--Enter asterisk version---
Enter asterisk version or press enter for default: [13.X]
--enter Y to copy sampel files--Copy sample configuration files to /etc/asterisk/ ? [n] y
\********
---Press Enter for all other options--

Copy web language translation files to webroot ? []
FTP host address or press enter for default: [10.0.0.4]
FTP user login or press enter for default: [cron]
FTP user password or press enter for default: [test]
FTP connection port or press enter for default: [21]
FTP directory or press enter for default: [RECORDINGS]
HTTP path for archive or press enter for default: [http://10.0.0.4]
REPORT host address or press enter for default: [10.0.0.4]
REPORT user login or press enter for default: [cron]
REPORT user password or press enter for default: [test]
REPORT connection port or press enter for default: [21]
REPORT directory or press enter for default: [REPORTS]
FastAGI log minimum child servers: [3]
FastAGI log maximum child servers: [16]
FastAGI log minimum spare child servers: [2]
FastAGI log maximum spare child servers: [8]
FastAGI log maximum requests per child server: [1000]
FastAGI log check-for-dead seconds: [30]
FastAGI log check-for-wait seconds: [60]
\******

  Vicidial Areacode and Changing Default IP

/usr/share/astguiclient/ADMIN_area_code_populate.pl
/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=10.10.10.15
\***
Old server IP address or press enter for default: [10.10.10.15]
server IP address or press enter for default: [] 192.168.1.123
old server_ip: 10.10.10.15
new server_ip: 192.168.1.123
Are these settings correct?(y/n): [y]
\***

  Phase 7 : Vicidial Scratch Install - CRON/Startup Scripts


  Cronjob entries
    --Copy paste the below command--

crontab -e
    --copy paste press i and ctrl+c then :wq---

### recording mixing/compressing/ftping scripts
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3 --HTTPS
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl --cu3way
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
#30 * * * * /usr/sbin/ntpdate -u pool.ntp.org 2>/dev/null 1>&amp;2
### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl
### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
#26 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/MP3 -maxdepth 2 -type f -mtime +65 -print | xargs rm -f
#25 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/FTP -maxdepth 2 -type f -mtime +1 -print | xargs rm -f
24 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/ORIG -maxdepth 2 -type f -mtime +1 -print | xargs rm -f
### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +4 -print | xargs rm -f
### cleanup of the scheduled callback records
25 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb -q
### GMT adjust script - uncomment to enable
#45 0 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --list-settings
### Dialer Inventory Report
1 7 * * * /usr/share/astguiclient/AST_dialer_inventory_snapshot.pl -q --override-24hours
### inbound email parser
* * * * * /usr/share/astguiclient/AST_inbound_email_parser.pl
### Daily Reboot
#30 6 * * * /sbin/reboot
        Save And exit the file by Pressing Crtl+c and :wq Enter

  Startup Scripts
    --Copy paste --
vi /etc/rc.d/rc.local
    --copy paste below after last line --

# OPTIONAL enable ip_relay(for same-machine trunking and blind monitoring)
/usr/share/astguiclient/ip_relay/relay_control start 2>/dev/null 1>&2
# Disable console blanking and powersaving
/usr/bin/setterm -blank
/usr/bin/setterm -powersave off
/usr/bin/setterm -powerdown
### start up the MySQL server
systemctl start mariadb.service
### start up the apache web server
systemctl start httpd.service
### roll the Asterisk logs upon reboot
/usr/share/astguiclient/ADMIN_restart_roll_logs.pl
### clear the server-related records from the database
/usr/share/astguiclient/AST_reset_mysql_vars.pl
### load dahdi drivers
modprobe dahdi
modprobe dahdi_dummy
/usr/sbin/dahdi_cfg -vvvvvvvvvvvvv
### sleep for 20 seconds before launching Asterisk
sleep 20
### start up asterisk
/usr/share/astguiclient/start_asterisk_boot.pl
  Enabling Rc.local and run at startup
chmod +x /etc/rc.d/rc.local
systemctl enable rc-local
systemctl start rc-local
  Asterisk Default Sound files -Download
cd /usr/src
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-gsm-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-ulaw-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-wav-current.tar.gz
  Unzip to asterisk sound folder
cd /var/lib/asterisk/sounds
tar -zxf /usr/src/asterisk-core-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-wav-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-wav-current.tar.gz
mkdir /var/lib/asterisk/mohmp3
mkdir /var/lib/asterisk/quiet-mp3
ln -s /var/lib/asterisk/mohmp3 /var/lib/asterisk/default
cd /var/lib/asterisk/mohmp3
tar -zxf /usr/src/asterisk-moh-opsound-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-wav-current.tar.gz
rm -f CHANGES*
rm -f LICENSE*
rm -f CREDITS*
cd /var/lib/asterisk/moh
rm -f CHANGES*
rm -f LICENSE*
rm -f CREDITS*
cd /var/lib/asterisk/sounds
rm -f CHANGES*
rm -f LICENSE*
rm -f CREDITS*
    --copy paste---
cd /var/lib/asterisk/quiet-mp3
sox ../mohmp3/macroform-cold_day.wav macroform-cold_day.wav vol 0.25
sox ../mohmp3/macroform-cold_day.gsm macroform-cold_day.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-cold_day.ulaw -t ul macroform-cold_day.ulaw vol 0.25
sox ../mohmp3/macroform-robot_dity.wav macroform-robot_dity.wav vol 0.25
sox ../mohmp3/macroform-robot_dity.gsm macroform-robot_dity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-robot_dity.ulaw -t ul macroform-robot_dity.ulaw vol 0.25
sox ../mohmp3/macroform-the_simplicity.wav macroform-the_simplicity.wav vol 0.25
sox ../mohmp3/macroform-the_simplicity.gsm macroform-the_simplicity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-the_simplicity.ulaw -t ul macroform-the_simplicity.ulaw vol 0.25
sox ../mohmp3/reno_project-system.wav reno_project-system.wav vol 0.25
sox ../mohmp3/reno_project-system.gsm reno_project-system.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/reno_project-system.ulaw -t ul reno_project-system.ulaw vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.wav manolo_camp-morning_coffee.wav vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.gsm manolo_camp-morning_coffee.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/manolo_camp-morning_coffee.ulaw -t ul manolo_camp-morning_coffee.ulaw vol 0.25
  Phase 7: Reboot and Check Screens
reboot
Check Screens running
screen -list
you should get below output
There are screens on:
2307.ASTVDauto (Detached)
2147.astshell20140626063212 (Detached)
2105.ASTVDadapt (Detached)
2304.ASTlisten (Detached)
2301.ASTsend (Detached)
2153.asterisk (Detached)
2109.ASTconf3way (Detached)
2107.ASTfastlog (Detached)
2310.ASTVDremote (Detached)
2298.ASTupdate (Detached)
10 Sockets in /var/run/screen/S-root.
  Vicidial Login

Login to vicidial and configure it.
Add users, campaigns, in-group, DID's, server, etc....
Go to: http://youripaddress/vicidial/admin.php
The default username is: 6666 and the password is: 1234

Also check below link for Webphone Configuration with Letsencrypt SSL, NoIp domain.
Vicidail Webphone -LetsencryptSSL-NoipDomain
  Diagnostics

After reboot, check your logs for any errors, make sure asterisk is up and running.
Be proactive and look for problems before you start configuring vicidial.
Run these commands to view log files:
tail -f -n 50 /var/log/asterisk/messages
tail -f -n 50 /var/log/messages
more /var/log/dmesg
tail -f -n 40 /etc/httpd/logs/error_log
tail -f -n 40 /var/log/maillog
tail -f -n 40 /var/log/cron

For support reach me at skype:striker24x7

Next Post Previous Post
38 Comments
  • AnilKumar
    AnilKumar December 9, 2020 at 4:47 PM

    I am getting below error while i am checking dahdi

    systemctl status dahdi.service
    ● dahdi.service - LSB: DAHDI kernel modules
    Loaded: loaded (/etc/rc.d/init.d/dahdi; bad; vendor preset: disabled)
    Active: failed (Result: exit-code) since Wed 2020-12-09 16:44:32 IST; 2min 26s ago
    Docs: man:systemd-sysv-generator(8)
    Process: 16873 ExecStart=/etc/rc.d/init.d/dahdi start (code=exited, status=1/FAILURE)

    Dec 09 16:44:32 Paulossolutions dahdi[16873]: /usr/share/dahdi/waitfor_xpds:...d
    Dec 09 16:44:32 Paulossolutions dahdi[16873]: /sbin/dahdi_span_assignments: ...'
    Dec 09 16:44:32 Paulossolutions dahdi[16873]: Running dahdi_cfg: Notice: Co...f
    Dec 09 16:44:32 Paulossolutions dahdi[16873]: line 0: Unable to open configu...'
    Dec 09 16:44:32 Paulossolutions dahdi[16873]: 1 error(s) detected
    Dec 09 16:44:32 Paulossolutions dahdi[16873]: [FAILED]
    Dec 09 16:44:32 Paulossolutions systemd[1]: dahdi.service: control process e...1
    Dec 09 16:44:32 Paulossolutions systemd[1]: Failed to start LSB: …

    • gopi baskar
      gopi baskar December 9, 2020 at 7:14 PM

      what is the ooutput of dahdi_cfg -v and dahdi_genconf -v

    • AnilKumar
      AnilKumar December 11, 2020 at 12:47 AM

      Hello Sir, I was reinstalled dahdi drivers, now its working.

  • martin
    martin December 12, 2020 at 3:58 PM

    hi
    i have followed your script but the agent keeps being logged out after every few seconds. And the agent phone doesnt ring on log in. Any help will be appreciated

    • gopi baskar
      gopi baskar December 14, 2020 at 6:04 PM

      make sure ip updated properly in db, check serverip in servers, phones, conference

  • martin
    martin December 12, 2020 at 6:02 PM

    am also getting
    "There is a time synchronization problem with your system, please tell your system administrator" error

    • gopi baskar
      gopi baskar December 14, 2020 at 6:05 PM

      you might missing dahdi driver, check dahdi_cfg
      proper timezone settings

  • martin
    martin December 14, 2020 at 8:20 PM

    [root@localhost ~]# dahdi_cfg -v
    DAHDI Tools Version - 2.11.1
    Notice: Configuration file is /etc/dahdi/system.conf
    line 0: Unable to open master device '/dev/dahdi/ctl'

    1 error(s) detected

    You have new mail in /var/spool/mail/root
    [root@localhost ~]# dahdi_genconf -v
    Default parameters from /etc/dahdi/genconf_parameters
    Empty configuration -- no spans
    Generating /etc/dahdi/assigned-spans.conf
    /usr/sbin/dahdi_span_assignments: Missing '/sys/bus/dahdi_devices/devices' (DAHD I driver unloaded?)
    Command failed (status=256): 'dahdi_span_assignments dumpconfig > /etc/dahdi/ass igned-spans.conf' at /usr/local/share/perl5/Dahdi/Config/Gen/Assignedspans.pm li ne 40, line 2.

    • gopi baskar
      gopi baskar December 14, 2020 at 11:25 PM

      Dahdi driver is not installed properly
      reinstall dahdi follow the below link
      https://striker24x7.blogspot.com/2013/05/steps-to-reinstall-or-upgrade-dahdi.html

  • martin
    martin December 14, 2020 at 8:20 PM

    thats the output of dahdi_cfg

  • martin
    martin December 14, 2020 at 9:19 PM

    for some reason also the time is not syncing, yet the timezone is the same. The timezone in php.ini and the timezone of timedatectl.



    [root@localhost ~]# sudo ntpdate -u pool.ntp.org
    14 Dec 18:43:40 ntpdate[2799]: adjust time server 41.220.128.73 offset 0.017745 sec
    You have new mail in /var/spool/mail/root
    [root@localhost ~]# echo "SELECT server_ip, UNIX_TIMESTAMP(last_update),UNIX_TIMESTAMP(db_time) from server_updater" | mysql -uroot asterisk && php -r "date_default_timezone_set('Africa/Kampala'); echo 'php time: '.date('U');" && echo ""
    server_ip UNIX_TIMESTAMP(last_update) UNIX_TIMESTAMP(db_time)
    192.168.1.40 1607960447 1607960447
    php time: 1607960625

  • martin
    martin December 14, 2020 at 9:40 PM

    [root@localhost asterisk]# hostnamectl
    Static hostname: localhost.localdomain
    Icon name: computer-vm
    Chassis: vm
    Machine ID: f6f9077e950bc74cba1dc524bbe9762b
    Boot ID: 5a9061df51744960939a771d68daa5ad
    Virtualization: kvm
    Operating System: CentOS Linux 7 (Core)
    CPE OS Name: cpe:/o:centos:centos:7
    Kernel: Linux 3.10.0-1160.6.1.el7.x86_64
    Architecture: x86-64

  • martin
    martin December 29, 2020 at 6:20 PM

    Hi striker, what is the solution to this error of where extensions are created with a pipe.
    in the extensions-vicidial.conf.
    exten => 202,1,Dial(SIP/202|60|)

    • gopi baskar
      gopi baskar December 31, 2020 at 10:33 AM

      with PIPE is dialplan used in old asterisk,
      it willnot support in latest asterisk
      use comman 202,1,Dial(SIP/202,60)

  • martin
    martin December 29, 2020 at 7:33 PM

    And what does this mean "No one is in your session: 8600052" its keeps popping up on agent login

    • gopi baskar
      gopi baskar December 31, 2020 at 10:34 AM

      so many reason
      1. make sure ip got update in db to reflect in vicidial
      2. timezone sync for asterisk ,db and php
      3. check the confrerences number are created in vicidial or it might have wrong ip.

  • Anonymous
    Anonymous February 13, 2021 at 11:59 AM

    i am not able to see phones in asterisk after creating phones and reloading asterisk .Can you please help me with these issue

    • gopi baskar
      gopi baskar February 13, 2021 at 6:56 PM

      sometime it will take 3 minutes to update the conf file from db.
      run the /usr/share/astguiclient/ ADMIN_keepalive_ALL.pl
      and check aterisk cli after reload command

  • Unknown
    Unknown March 9, 2021 at 10:10 PM

    Hi, am experiencing a lag of 20secs before the call is connected to the agent.
    Inbound call in particular.
    Any solution to this issue?

    • gopi baskar
      gopi baskar March 10, 2021 at 8:08 AM

      is there any latency in your network, are the agent in same lan ? or in poor internet

    • Unknown
      Unknown March 11, 2021 at 12:15 PM

      The agents are on the same physical LAN with the server. its Local setup not on internet.

    • gopi baskar
      gopi baskar March 12, 2021 at 9:59 AM

      is the server overloaded
      post the cli log for inbound call

    • Unknown
      Unknown March 15, 2021 at 10:21 PM

      i solved the above by re-installing.
      But i now have a new issue. when the call ends , the status remains as you can see the screen cast below.

      https://www.screencast.com/users/mawererejafari/folders/Default/media/1e437d05-bc8e-4e76-b77b-4f727bbd1218

      https://www.screencast.com/users/mawererejafari/folders/Default/media/e86129a1-f49a-4890-b8ff-02b5fd7be1c1

  • Anonymous
    Anonymous April 3, 2021 at 6:37 PM

    Hi Striker,
    No solution to the above the issue?
    "Incoming call status remaining even when the call is ended"

  • Raj
    Raj May 5, 2021 at 4:16 AM

    Hi Striker,
    i am getting this error
    The requested URL /vicidial/welcome.php was not found on this server.

    please suggest
    Thanks

    • gopi baskar
      gopi baskar May 6, 2021 at 11:13 AM

      hi raj
      reach me on my skype , i can assist you
      skype striker24x7

  • Raj
    Raj May 6, 2021 at 5:32 AM

    There is a time synchronization problem with your system, please tell your system administrator
    Admin please help me to solve it.

  • Anonymous
    Anonymous June 16, 2021 at 8:11 AM

    systemctl disable firewalld
    failed to execute operation no such file or directory

    help me

    • gopi baskar
      gopi baskar June 16, 2021 at 8:52 AM

      seems firwawall is not installed....
      check systemctl status firewall

  • albino
    albino July 29, 2021 at 4:03 PM

    [root@vicibox ~]# screen -ls
    There are screens on:
    1528.asterisk (Detached)
    1523.astshell20210729150417 (Detached)
    1444.ASTfastlog (Detached)
    1441.ASTVDadapt (Detached)
    4 Sockets in /var/run/screen/S-root.

    Hellooo - still missing some sockets - seem like dahdi driver is not installed correct - I folled your link to re-install the dahdi driver still showing not letting me install the driver - Please help

    • gopi baskar
      gopi baskar July 29, 2021 at 6:03 PM

      can u show output of dahdi_cfg -v
      also have u followed the post installtion steps mentioned in the video
      https://youtu.be/xrt9yNLg9cQ

  • Unknown
    Unknown August 14, 2021 at 1:22 PM

    no change when I update admin interface option
    please guide us!

  • Support servers
    Support servers September 28, 2021 at 2:24 PM

    How to Intstall chan meetme

    • gopi baskar
      gopi baskar September 28, 2021 at 8:31 PM

      while compiling asterisk(ie make menuselect) you need to select app_meetme

  • Unknown
    Unknown December 9, 2021 at 3:51 PM

    Got stuck at dahdi installation with below errors. Please suggest further steps to resolve this.
    [root@localhost dahdi-linux-complete-3.1.0+3.1.0]# make all
    make -C linux all
    make[1]: Entering directory `/usr/src/asterisk/dahdi-linux-complete-3.1.0+3.1.0/linux'
    make -C drivers/dahdi/firmware firmware-loaders
    make[2]: Entering directory `/usr/src/asterisk/dahdi-linux-complete-3.1.0+3.1.0/linux/drivers/dahdi/firmware'
    make[2]: Leaving directory `/usr/src/asterisk/dahdi-linux-complete-3.1.0+3.1.0/linux/drivers/dahdi/firmware'
    You do not appear to have the sources for the 3.10.0 kernel installed.
    make[1]: *** [modules] Error 1
    make[1]: Leaving directory `/usr/src/asterisk/dahdi-linux-complete-3.1.0+3.1.0/linux'
    make: *** [all] Error 2
    [root@localhost dahdi-linux-complete-3.1.0+3.1.0]# rpm -qa | grep kernel*
    kernel-tools-libs-3.10.0-1160.49.1.el7.x86_64
    kernel-tools-3.10.0-1160.49.1.el7.x86_64
    kernel-tools-libs-devel-3.10.0-1160.49.1.el7.x86_64
    kernel-headers-3.10.0-1160.49.1.el7.x86_64
    ke…

    • gopi baskar
      gopi baskar December 10, 2021 at 9:42 AM

      try to update your kernel
      yum update kernel*

  • Unknown
    Unknown December 10, 2021 at 11:49 AM

    Already tried but did not help.
    [root@localhost]# yum update kernel*
    Loaded plugins: fastestmirror, ovl
    Loading mirror speeds from cached hostfile
    epel/x86_64/metalink | 22 kB 00:00:00
    * base: ewr.edge.kernel.org
    * epel: mirrors.coreix.net
    * extras: mirror.vcu.edu
    * updates: mirror.atlanticmetro.net
    base | 3.6 kB 00:00:00
    epel | 4.7 kB 00:00:00
    extras | 2.9 kB 00:00:00
    updates …

    • gopi baskar
      gopi baskar December 13, 2021 at 9:47 AM

      check the below link
      https://striker24x7.blogspot.com/2012/07/dahdi-you-do-not-appear-to-have-sources.html
      try this ..

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