How to Solve vicidial no live calls waiting issue

Vicidial No live calls waiting

Topic: How to Solve vicidial no live calls waiting issue

vicidial no live calls waiting

  Overview: 

    Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

  Issue: No live calls waiting

    You may notice the sentence "no live calls waiting" under the RealTIME report page of the vicidial, Vicidial stops dialing even though leads are available in list

Workaround: 

Below are the possible causes and solution to get rid of this issue.

   Troubleshoot 1: Hopper Issue

Check the Leads in Hopper under the respective Campaign
Set the Hopper Level minimum to 500.

   Troubleshoot 2:  Improper Dial Status

Check the dial statuses included in the Campaign 
If the new leads are to be dialed then make sure   Dial Status "NEW" must be added
If you are redialing the Leads , then make sure the respective List is reset and the  respective dial statuses(BUSY,NA,PM) are added in Campaign

   Troubleshoot 3: Hard Disk issue

Due to insufficient space in Hard disk you might face this issue
type df -h in Linux shell to check the Freespace in the system hard disk
if Hard disk shows full (1000%)  then you have to free up the space or increase the disk size. you might delete the recording from the below folder

 /var/spool/asterisk/monitorDONE/ORIG
 /var/spool/asterisk/monitorDONE/MP3  or WAV or GSM

    Once Deleting or Increasing the size of the Hard disk , repair your mysql, it might also crashed due to insufficient space , below is the command 

mysqlcheck -u root -p --auto-repair --check --optimize --all-database

reboot 

   Troubleshoot 4: Server Crash due to Power Outage

    Due to improper shutdown or due to power outage  the Mysql might get Crashed, as said above run the mysql repair command and reboot the system

       mysqlcheck -u root -p --auto-repair --check --optimize --all-databases
Check the below link for more details regarding mysql repair


   Troubleshoot 5: Call Time issue

Check the Local Call Time set in the Campaign.
if not sure about Local Call Tim,  set the  Local Call Time to 24hrs

   Troubleshoot 6: NULL status junk in Mysql

Delete NULL status in the mysql vicidial_auto_calls tables
follow the below step to delete,

mysql -p
password:  (if it is goautodial then vicidialnow is the password,  vicibox: vicidial)
mysql> use asterisk
mysql> DELETE FROM vicidial_auto_calls where channel IS NULL;
reboot the machine

   Troubleshoot 7: unfinished call in vicidial_auto_calls,

Check any unfinished calls in vicidial_auto_calls table

mysql -p
mysql -p
password:  (if it is goautodial then vicidialnow is the password,  vicibox: vicidial)
mysql> use asterisk
mysql> select * FROM vicidial_auto_calls;

if any unfished calls exists, delete all calls from vicidial_auto_calls
   DELETE * from vicidail_auto_calls;

  Support:

    For support reach me at skype:striker24x7 

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1 Comments
  • gopi baskar
    gopi baskar April 4, 2022 at 11:19 AM

    No Live Calls Waiting Vicidial / goautodial

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