Vicidial Audio store shows blank white page empty list

    In Vicidial once you click audio store link to select a audio file, you will see a while blank page instead of list of audio files. In this article you will learn how to solve the vicidial audio store white/blank page.

What is Vicidial?

    Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling.  

What is Vicidial Audio Store?

    The Audio Store is used to keep all of the audio prompts in a central location on your VICIdial system,then allow you to select from a list the audio prompt you want to play in each of the prompt fields in the VICIdial Call Menu, In-Group, Music-On-Hold, Campaign and other sections.

why vicidial audio store show blank page

    If vicidial is not configured properly for audio store related settings, you will face this white blank page while clicking the audio store, Also you may notice below error

ERROR: sounds_list CENTRAL SOUND CONTROL IS NOT ACTIVE

Workaround for vicidial audio store blank page

    Follow the below steps to Enable and configure the Audio Store in the vicidial to work properly

Step 1: Enabling the audio store

go to ADMIN--SYSTEM SETTINGS
Central Sounds Control Active :       1
Sounds Web Server                 :  enter your server ip

Active Voicemail Server: select your server from dropdown
Note:  if you are accessing your server remotely then enter you Public IP.

Step 2: Audio store folder

Goto ADMIN tab , click on the Audio Store link, as show below

Once Clicking on the Audio Store , a folder will be created under the linux  webdirectory , but due to permission issue sometimes it will not be created , due to this audio store displays a white screen.

To overcome this issue we need to manually create that folder with necessary permission

Step 3: Creating the Audio Store folder

Goto Admin page,
click ADMIN-SYSTEM SETTINGS.

Now you can see a new line  Called "Sounds Web Directory" with random words as show below

copy those random words
Now SSH the server using  Putty client
go to  cd  var/www/html    folder

create a folder with the same name show above 

mkdir  2s3rczywss8g73czyffpyfj2rptp7n

chmod 777 2s3rczywss8g73czyffpyfj2rptp7n