Vicidial Audio store shows blank white page empty list
In Vicidial once you click audio store link to select a audio file, you will see a while blank page instead of list of audio files. In this article you will learn how to solve the vicidial audio store white/blank page.
What is Vicidial?
Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
What is Vicidial Audio Store?
why vicidial audio store show blank page
ERROR: sounds_list CENTRAL SOUND CONTROL IS NOT ACTIVE
Workaround for vicidial audio store blank page
Follow the below steps to Enable and configure the Audio Store in the vicidial to work properly
Step 1: Enabling the audio store
go to ADMIN--SYSTEM SETTINGS
Central Sounds Control Active : 1
Sounds Web Server : enter your server ip
Active Voicemail Server: select your server from dropdown
Note: if you are accessing your server remotely then enter you Public IP.
Step 2: Audio store folder
Goto ADMIN tab , click on the Audio Store link, as show below
AdminCall TimesShiftsPhonesTemplatesCarriersServersConferencesSystem SettingsScreen LabelsSystem StatusesVoicemailAudio StoreMusic On Hold
Once Clicking on the Audio Store , a folder will be created under the linux webdirectory , but due to permission issue sometimes it will not be created , due to this audio store displays a white screen.
To overcome this issue we need to manually create that folder with necessary permission
Step 3: Creating the Audio Store folder
Goto Admin page,
click ADMIN-SYSTEM SETTINGS.
Now you can see a new line Called "Sounds Web Directory" with random words as show below
copy those random words
Now SSH the server using Putty client
go to cd var/www/html folder
create a folder with the same name show above
chmod 777 2s3rczywss8g73czyffpyfj2rptp7n
i can not able to create folder can u help me