While uploading leads in Vicidial either in excel or csv format you will see the message "the file does not have the required number of fields to process it" and the upload fails, In this article we will see how to upload leads in vicidial without any issue.
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
Vicidial Lead upload fields issue
As said in the beginning of this article while uploading leads in vicidial you will see the below message
The file does not have the required number of fields to process it
The Possible causes of this issue is
2. Important fields missing in the file.
Lest see the solution for this issue.
Troubleshoot 1: Proper file with appropriate columns and fields.
Make sure you use Text Tab delimited or CSV file format with proper field columns. Check out my article of vicidial lead Format template to upload leads with proper fields and columns
Troubleshoot 2 : uploading leads with custom fieldswhile uploading leads with custom field use custom layout radio button selected in the lead upload page. and map the columns
Use the same file format as said in troubleshoot 1 - csv /texttab delimated
Troubleshoot 3 : missing of perl modules
perl -MCPAN -e shell
cpan> install Spreadsheet::WriteExcel
Spreadsheet::WriteExcel is up to date (2.40).
chmod -R 777 /var/www/html/vicidial
chown -R apache:apache /var/www/html/vicidial
Hope this article is helpful and you able to resolve the vicidial issue - The file does not have the required number of fields to process it and also successfully you are able to upload leads in vicidial
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