vicidial The file does not have the required number of fields to process it

Vicidial Lead upload - file Required fileds Failed to process

Topic: vicidial The file does not have the required number of fields to process it

 
vicidial lead uplaod dont have required number of fields

  Overview:

    VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

  Issue

        While uploading leads data in vicidial either csv or excel sheet, you will see the below error

The file does not have the required number of fields to process it

  Solutions:

below are the few troubleshoots to resolve the above issue / error

  Troubleshoot 1:  Proper file with appropriate columns and fields.

Make sure you use Text Tab delimited or CSV file format
with proper field columns as per the below lead format file downloaded from below link
Lead format download link

   Troubleshoot 2 : uploading leads with  custom fields

    while uploading leads with custom field  use  custom layout radio button selected in the lead upload page. and map the columns
Use the same file format as said in troubleshoot 1 -  csv /texttab delimated

   Troubleshoot 3 :   missing of perl modules 

    If you are uploading excel sheet then you need some perl/cpan modules to be installed
command to get into cpan cli
perl -MCPAN -e shell
once you are in cpan cli  type the below commands and make sure you get ok output
or rerun the same commands to get output as  UpToDate  
install Spreadsheet::WriteExcel
install Spreadsheet::ParseExcel
install Spreadsheet::XLSX
install Spreadsheet::Read
once you rerun the above command  make sure you get the output as below

cpan[2]> install Spreadsheet::WriteExcel
Spreadsheet::WriteExcel is up to date (2.40).

also give permission to vicidial web folder (optional)
chmod -R 777 /var/www/html/vicidial
chown -R apache:apache /var/www/html/vicidial

  Support:

    For professional support reach me on skype:striker24x7
Check out by Youtube channel https://youtube.com/c/striker24x7

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1 Comments
  • gopi baskar
    gopi baskar April 4, 2022 at 11:17 AM

    Vicidial-The file does not have the required number of fields to process it

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