How to reset vicidial realtime calls daily counter

Vicidial realtime agent call count reset

Topic: How to reset vicidial realtime calls daily counter

vicidial realtime agent daily call count reset

  Overview:

VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

  ISSUE:

     In vicidial realtime screen you may notice or encounter that call today count for each agent won't be reset to zero, it will show total calls dialed from day one of the new installation or previous day call counts.

  Workaround

Below are the workaround to overcome this issue.

Option 1: Active Voicemail server

Goto  ADMIN - System Settings - Active Voicemail Server:

Select you active server ip from the drop down 

submit

Option 2: Timeclock end of day or shift end time.
Goto ADMIN - System Settings
Timeclock End Of Day:  0000 

note ** for the Timeclock End Of Day:  enter the time the  call center shift ends or the time before the shift starts.
            for example  for morning 6:30  type  0650 ,  for evening 18:30  type   1850

Note****  if the server is powered off before this time,  or started after this time,  it wont reset the calls count
reset
Next Post Previous Post
1 Comments
  • gopi baskar
    gopi baskar April 4, 2022 at 10:34 AM

    Vicidail realtime agent call count reset to zero

Add Comment
comment url