How to configure Press 1 Survey Campaign in vicidial
Vicidial Press 1 survey Campaign
Topic : How to configure Press 1 Survey Campaign in vicidial
VICIdial Open-Source Contact Center Suite
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
In this Blog i will be showing you few Tips to Harden/Securing the Vicidial.
What is Press 1 Survey Campaign
In Vicidial we are adding the ability to dial out and have the customer presented with a question to which they can respond by pressing a phone button(DTMF) key before the call is sent on to an agent or another destination
Steps to configure Press 1 survey campaign
Step by Step guide demonstrated via video, kindly follow the below youtube link to configure the press 1 survey campaign in vicidial
The press 1 destination can be sent to any one of below option
1. Live Agent
2. Callmenu- IVR
3. voicemail
4. External Extension
5. Hangup
How to Configure Press 1 Survey Campaign in vicidial
question bro. how to forward calls to an external DID or TFN whenever someone press 1?
hey bro. how can forward a call to a external DID or TFN when someon press 1?
either select survey method to extension or use remote agents with external line set to DID or tfn