How to configure Press 1 Survey Campaign in vicidial

Ajit Kumar

1 Aug, 2018

Vicidial Press 1 survey Campaign

Topic : How to configure Press 1 Survey Campaign in vicidial

VICIdial Open-Source Contact Center Suite

VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.

In this Blog i will be showing you few Tips to Harden/Securing the Vicidial.

What is Press 1 Survey Campaign

In Vicidial we are adding the ability to dial out and have the customer presented with a question to which they can respond by pressing a phone button(DTMF) key before the call is sent on to an agent or another destination

Steps to configure Press 1 survey campaign

Step by Step guide demonstrated via video, kindly follow the below youtube link to configure the press 1 survey campaign in vicidial

https://www.youtube.com/watch?v=CI14B7DEb0c

The press 1 destination can be sent to any one of below option
1. Live Agent
2. Callmenu- IVR
3. voicemail
4. External Extension
5. Hangup

Survey Campaign Regulations

It should be mentioned that if you are planning on doing this kind of calling to consumers in the USA, as of September 1, 2009 you will have to have written permission from each person you are calling allowing you to do so according to FTC regulations. For more information on this, go to the FTC regulations section of the manual which is located after the Tutorials or go to the FTC website at http://www.ftc.gov .

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Ajit Kumar April 4, 2022 at 10:33 AM

How to Configure Press 1 Survey Campaign in vicidial
- Anonymous June 4, 2022 at 2:56 AM
  
  question bro. how to forward calls to an external DID or TFN whenever someone press 1?
- Anonymous June 4, 2022 at 2:58 AM
  
  hey bro. how can forward a call to a external DID or TFN when someon press 1?
- Ajit Kumar June 4, 2022 at 12:35 PM
  
  either select survey method to extension or use remote agents with external line set to DID or tfn

How to configure Press 1 Survey Campaign in vicidial

Vicidial Press 1 survey Campaign