Vicidial autodial calls not landing to agent in PRI trunk

Vicidial-Goautodial Autodial issue in PRI/ISDN Trunk

Topic: Vicidial autodial calls not landing to agent in PRI trunk
vicidial autodial fails to connect


    GOautodial is the next generation open source omni-channel contact center suite. Built from the ground up using established open source technologies.
    Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

  Issue: autodial in PRI Trunks

    In vicidial or goautodial auto dial calls are not landing to agents while using PRI trunk , but manual call works


Option 1:  

Set the Correct callerid in campaing, ask your PRI vendor for the correct digits to be set as callerid  for eg: last 4 digit of your PRI pilot no or last 8digit or last 10 digit or 11 digit.

Option 2:

Get the actual callerid of your PRI line
Set the callerid in the Dialplan, which overrides the Campaing callerid

exten => _9X.,1,Set(CALLERID(num)=Your Number)
exten => _9X.,n,AGI(agi://
exten => _9X.,n,Set(_Missing_CLID1=${CALLERID(all)})
exten => _9X.,n,Dial(${TRUNK}/${EXTEN:1},30,tToR)
exten => _9X.,n,Hangup()
Note: enter your PRI DID in line 1 stating as Your number

also change the default dialplan under extensions.conf

exten => 8368,1,Playback(sip-silence)
exten => 8368,n,Set(CALLERID(all)=${Missing_CLID1})
exten => 8368,n,AGI(agi://
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,n,Hangup()
Credit to Pankaj post in goautodial


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  • Ajit Kumar
    Ajit Kumar April 4, 2022 at 10:32 AM

    goautodial autodial not working in PRI trunks

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