Vicidial autodial calls not landing to agent in PRI trunk
Vicidial-Goautodial Autodial issue in PRI/ISDN Trunk
Topic: Vicidial autodial calls not landing to agent in PRI trunk
Overview:
GOautodial is the next generation open source omni-channel contact center suite. Built from the ground up using established open source technologies.
Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
Issue: autodial in PRI Trunks
In vicidial or goautodial auto dial calls are not landing to agents while using PRI trunk , but manual call works
Workaround:
Option 1:
Set the Correct callerid in campaing, ask your PRI vendor for the correct digits to be set as callerid for eg: last 4 digit of your PRI pilot no or last 8digit or last 10 digit or 11 digit.
Option 2:
Get the actual callerid of your PRI line
Set the callerid in the Dialplan, which overrides the Campaing callerid
exten => _9X.,1,Set(CALLERID(num)=Your Number)Note: enter your PRI DID in line 1 stating as Your number
exten => _9X.,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,n,Set(_Missing_CLID1=${CALLERID(all)})
exten => _9X.,n,Dial(${TRUNK}/${EXTEN:1},30,tToR)
exten => _9X.,n,Hangup()
also change the default dialplan under extensions.conf
exten => 8368,1,Playback(sip-silence)Credit to Pankaj post in goautodial
exten => 8368,n,Set(CALLERID(all)=${Missing_CLID1})
exten => 8368,n,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,n,Hangup()
https://goautodial.org/boards/3/topics/9339?r=9584#message-9584
Support:
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goautodial autodial not working in PRI trunks