How to enable Answering machine detection in vicidial
Vicidial Answering Machine Detection -AMD
Topic: How to enable Answering machine detection in vicidial
VICIdial Open-Source Contact Center Suite
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
In this Blog i will be showing you how to enable answering machine detection in vicidial
What is Answering Machine Detection (AMD)
Answering machine detection (AMD) is a machine recognition technology used in Call center Dialers to filter or auto detect the Answering machines like IVR, Voicemails . The main purpose is to send Live Human answered calls to the Agents.
Vicidial uses the Asterisk AMD function as there answering machine detection technology, follow the below steps to enable the answering machine detection in vicidial
Steps: Enabling AMD in Vicidial
Step 1: Go to your campaign modify page and click the detail view
Step 2: search for word routing extension
Step 3: change the routing extension to below numbers (default will be 8368)
8369 : if you are using autodial /predective dial campaign
8373 : if you are using press 1 survey campaign
Step 4: Set AMD Type : AMD
Step 5: Set AMD Agent Route Options: Enabled
Step 6 :Set Wait for silence Options : 2000,2,30
Step 7 :SUBMIT
Step 8: Now goto ADMIN > Settings Containers
Step 9: Click AMD_AGENT_OPT_yourcampaignname
Step 10: add the below in containers entry
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how to enable answering machine detection in vicidial.
I've a working press1 campaign, in addition to that im trying to set answering machine detection and leave pre-recorded message to answering machines.
I've done suggested changes as mention by you along with the following changes. Please confirm if anything i'm missing or you suggest needs change as per my updated requirement.
I've set the following
1) Set the Routing extension to : 8373 ( Since i want the dialer to detect answering machine and drop separate message for answering machines and play a separate message to people that answer calls).
2) Set Audio file for Answering Machine Message with the message asking to call back on the provided number.( by default it was vm-goodbye).
3) Set audio file for Survey [First Audio File] for playing message to answered calls with message asking to press 1 to talk to sales.
Question : Why is my Vicidial still hanging up on answering machine calls. Even though i've done required changes.
i've a vicidial
SVN Version: 3256
This setting container blocks NOAUDIODATA AMD statuses only. This setting container should be modified to also block TOOLONG statuses to go to agent..