Vicidial Dial timed out and Waiting for Ring during Manual Dial
Overview: Dial Timed out and Waiting for Ring
Agent Alert! Dial timed out, contact your system administrator
STATUS: Calling 1234567890 UID: D939939393939 Waiting for Ring... 1 seconds
What is Vicidial:
Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
Below are the list of root cause for the Dial timed out and waiting for ring issue in vicidial while dialing from the agent panel.
asterisk -rx "dialplan show 1234657890@default"
Steps to change the Default Phone Code
Navigate to ADMIN > SYSTEM SETTINGS > Default Phone Code:
Steps to Disable Phone code in Campaign
Navigate to your Campaign detail view and search for below option
Omit Phone Code: Y
Asterisk Version and Voicemail server
Command to check the Asterisk version installed
asterisk -rx "core show version"
Asterisk 16.17.0-vici built by root
Now Navigate to ADMIN > SERVERS > Asterisk Version
Make sure the dialed number matches the dialplan in
the default context , for troubleshooting run the debug command like
sip set debug on or manager set debug on.
For professional support reach me on my skype:striker24x7 , Telegram t.me/striker24x7