Fresh Vicibox 9 installation all sockets not running

Vicibox 9 installation missing sockets

Topic: Fresh Vicibox 9 installation all sockets not running
Error: Vicibox 9 installation - Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)- 6 sockets

vicibox

  Issue Overview:

     Fresh installation of Vicibox 9 is not working as excepted, errors like "unable to connect to remote asterisk,  Vicidial all sockets not running.

  Workaround

Option 1:
Try this command 
zypper in openSUSE-Leap-15.1-ViciDial:libjansson4
reboot
Option 2:

I too faced the similar issue ,  carpenox helped me and  have posted a solution in his website.

below is the link, which worked for me.
Refer and follow the steps mentioned in the link,

Non Vicibox server
    if its not the vicibox  issue then run the below command and the last line of the output shows the cause of the issue, fullfill the issue then check
asterisk -vvvvvvvvvvvvvgc
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7 Comments
  • Nox
    Nox April 13, 2021 at 7:06 PM

    Glad it helped you out, you always help me out ;)

  • Unknown
    Unknown June 21, 2021 at 8:45 AM

    Is the mute button on the agent interface no longer available on Vicidial 9 can we help us
    thank you for advance

    • Nox
      Nox August 27, 2021 at 9:27 PM

      edit the options-example.php in the agc folder folder and enable :

      $ast13_volume_override = '0'; # set to 1 to allow agent to use volume controls even on Asterisk 13 servers

      This will allow you to make control volume then

  • Unknown
    Unknown June 21, 2021 at 9:55 PM

    Is the mute button on the agent interface no longer available on Vicidial 9

  • albino
    albino July 30, 2021 at 7:43 PM

    they are the masters of Vicidial

  • Unknown
    Unknown August 18, 2021 at 4:59 AM

    Yes 1st one helped me.thanku striker24x7

  • Nox
    Nox August 27, 2021 at 9:25 PM

    Yes you need to enable the override in options.php file in the vicidial folder

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