Vicidial overview and installation methods
Topic : what is vicidial - how to install vicidial
What is VicidialVICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world.
VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling.
VICIdial Contact Center solution that allows agents to log into a web-based agent screen and take inbound and outbound calls as well as place outbound calls manually and from a list and handle inbound emails and customer website chats in a queue ,vicidial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.
Vicidial Major Features:There 100's of features available in Vicidial, below are list of major features.
Voice Broadcast campaign
Blended Call Handling.
Realtime Monitoring with Monitor,Barge and whisper
Fully Supported API
Text to Speech Integration
Cradle to Grave Report
Cluster Setup to support huge call center call handling.
Full Feature List Click here
Vicidial Major Components
Vicidial Software Supports most of the Linux distributions like Redhat,Centos,Alma,Rocky,Ubuntu,Opensuse etc. along with below software's for its operation.
Asterisk Telecommunication software
Mariadb Database engine
How to Install Vicidial
Vicidial can be installed in Dedicated physical server or a virtual machine or in any hosted servers with any one of the below options.
Official release from the vicidial team
Supports easy Cluster setup
Regular updates from vicibox
Includes all the necessary software for vicidial operation.
Community support via vicidial forum
Not so easy to install, but not that much hard to install.
For latest Vicibox iso click this LINK
Not easy to install
each step should done carefully.
You know what are you doing,
Install on your preferred os
Scratch install Link
For scratch install in Centos you can follow this LINK,
Same procedure applicable to other OS.
Goautodial is enhanced version of Vicidial ,with fine looking admin and agent portal, which is most easy way to install vicidial in your server which support ISO boot or DVD boot.
Latest goautodial also support scratch install in Centos 7.Pro's
Easy to install
Nice Professional theme
Easy of navigation of menus
No regular updates
Old vicidial version used
Only support and available in centos
Couple of bugs.
Latest Goautodial ISO Can be downloaded with this LINK
Nice theme for agent and admin
Some good features included ,which not available in early days of vicidial.
Built on centos 6.6 - no more updates
No official document for scratch install.
Official download link
Vicidial also provides hosted servers with Vicidial
pre-installed with support , similar like SAAS module named as
other Thirparty Hosted vendors who provide vicidial as a service
Vicidial provides both Paid and community support for vicidial and vicibox based installations.
Vicidial Documents/ManualFor Free and Paid Vicidial admin/agent manual Click Here
For Vicibox installation Manual Click Here