In the fast-paced world of call centers, maximizing efficiency and ensuring lead ownership are crucial for success. ViciDial, a powerful call center software, offers a valuable feature known as Owner Only Dialing. This feature allows you to assign specific leads to specific agents, empowering them to focus on leads relevant to their expertise and skill set. In this blog article i will show you how to enable the owner only dialing feature in vicidial.
Benefits of Owner Only Dialing:
- Improved Conversion Rates: By assigning leads to agents who specialize in the product or service being offered, you can expect increased conversion rates.
- Enhanced Customer Satisfaction: Leads receive personalized attention from agents who are familiar with their specific needs, resulting in a more satisfying experience.
- Boosted Agent Productivity: By eliminating the need to qualify irrelevant leads, agents can dedicate their time and energy to leads with higher conversion potential.
- Streamlined Lead Management: Owner Only Dialing simplifies lead distribution, ensuring that leads are directed to the most appropriate agent.
Enabling Owner Only Dialing in ViciDial:
Steps by step
- Create or edit the Campaign which you need to enable owner only dialing
- Make sure the dial method is set to MANUAL OR INBOUND_MAN.
- Enable the Owner Only Dialing : USER
- Enable No Hopper Dialing
- Now you need to upload leads with owner column filled with the user id's , check out my vicidial lead format excel sheet for reference.
Owner Only dialing Other Options and Notes
Owner Populate - If this is enabled and the owner field of the lead is blank, the lead's owner field will populate with the user ID of the agent that handles the call first. Default is DISABLED